STEPS IN THE PROCESS:

1)     You submit a request via www.broadwayinbound.com or by contacting your account representative.

2)     Once your request is confirmed by the theatre box office, we contact you to let you know and then issue an invoice. Or if your request is denied, we inform you and request another show or performance time.

3)     If you choose to purchase the tickets, you submit payment to us.  We pay the theatre on your behalf.

4)     The theatre will hold your tickets to be picked up by us or you. If you like, we can mail all Broadway show tickets to you.

PRICES:

Prices are set by the shows.  Some shows offer discounts and others will not, determined by demand.  The newer a show is, the bigger a hit it is, the less discounting they will do for groups. There is an exception for new shows.  Prior to opening and to being reviewed many shows will offer early bird discounts to encourage advance sales.  Often those discounts will be removed just prior or just after the opening of the show.  Pricing changes seasonally, with the biggest savings usually found in the winter months between January and mid-March and the early fall, between September and mid-October.  Typically there are no discounts on Saturday nights and select holiday performances, such as Christmas week and Thanksgiving week

FEES:

We earn our revenues through commissions from the shows. The only time a fee may be charged to a group client is when the show is not commissioning the agent (i.e. Broadway Inbound.)  If a particular performance is not commissionable, it usually means discounts are not offered either.  So you may be charged a fee on Saturday nights, holidays and other select performances but no more than 10%.  In general, if you are booking a group, and there are no fees attached, we pass the rates on to you that are determined by the show.

PAYMENT DUE DATES:

The payment date for your group orders are determined by the show and the theatre, not the agent and are based on when you submit an order.  Each show has a different payment policy based on demand and availability.  However, a general rule of thumb is three weeks after the date of confirmation and one additional week for every month in advance you are booking.  But that is simply a rule of thumb.  The hotter the show is the more stringent the payment policy.  The hottest shows will demand payment early and will automatically release tickets that are not paid for in time and sell them to the next waiting customer.  Shows that have been around for awhile, and who generally have more available tickets, will also be more willing to be flexible with payments.

CANCELLATIONS & WHEN IS AN ORDER NON REFUNDABLE TO YOU?:

When you submit an order, we place that request with the box office, and if confirmed, tickets are held for you on consignment.  You are never obligated for group tickets until you have paid for them.   You may cancel a request or confirmation of tickets at any time prior to paying.  You may reduce the original number of requested tickets provided you meet the group minimum set by the show.  Additionally, if you need additional tickets, we can request them.  The box office will hold the tickets until the due date listed on your invoice.  Once you pay for the order, it becomes a final sale.  Of course working with us you can help manage when to place orders, extending payments, best effort resale on unused tickets, etc.  Part of our service is helping you to manage the process so that you reduce unwanted but paid for tickets.

COMP POLICIES:

The comp policies are set by each show as well.  Some will offer 1 free for every twenty and others won’t offer comps at all.  You must enquire when placing an order.  If you are working off the Broadway Inbound website and Flash Book system, the comp policy is listed for each show that has one.

AVAILABILITY:

Submitting a request or order is the most definitive way to check availability on a show.  We also assist you by monitoring the inventory at each theatre.  Checking general availability helps, particularly in that we can help eliminate orders that have no chance of being confirmed by the box office.  Soon our Flash Book online system will also note sold out performances in some manner.  Please keep in mind though that availability can greatly fluctuate for groups.  A performance that is sold out today could be available tomorrow if a group decides to cancel an existing reservation.  Again account management by us can help you there by submitting orders again when we note that other group holds have been released.

HOW TO MAKE A REQUEST OR ORDER: