Broadway Inbound’s FIT services were established for the travel industry only to provide the most direct connection possible between you and theatre box offices.

1. Broadway Inbound will only provide tickets to Qualified Travel Industry Clients (QTICs), specifically for use in packaging and optional sales or through a qualified meeting planner direct to attendees of a meeting or convention.

In cooperation with the theatre owners, the shows participating in our FIT program will determine their travel industry FIT rates.  For these individual sales, Broadway Inbound does not mark up the price of the ticket or require any mandatory cancellation insurance; tickets to shows or specific performances not in the program may, however, carry a nominal handling charge.  Broadway Inbound will post special “travel industry only” pricing on the Broadway Inbound website and/or will otherwise inform the QTIC of such pricing for tariff updates. 

The QTIC agrees to resell tickets provided through Broadway Inbound only to end users from outside the metropolitan area of the theatre or venue as part of a travel package or to attendees of meetings or conventions. 

2.   Vouchers/Claiming Tickets:

Customers may pick up tickets at a theatre box office anytime on the day of the performance for which they are confirmed.  We strongly encourage you to issue vouchers for claiming tickets.  A sample voucher and instructions for creating vouchers is sent to you upon registering as a QTIC.

If vouchers are lost or cannot be issued for any reason, your passengers may simply present a photo ID at the theatre to claim their tickets.

At the time of booking, you may also opt to have tickets sent to the Broadway Inbound office for pickup by you or a representative of your company.  This option is only available for reservations placed at least ten (10) days prior to the date of the performance, and tickets booked as such cannot be cancelled or refunded.

3.   Changes and Cancellations:

Changes and cancellations may be made to FIT orders confirmed through Broadway Inbound up until eight (8) days in advance of the performance date for tickets booked at a discounted rate, and up to four (4) days in advance for tickets booked at the full posted box office rate.  Again, no cancellations or changes are permitted on tickets sent to the Broadway Inbound office for pickup.  Some shows do not allow cancellations at all.  In those instances, you will be notified of the non-cancellation policy at time of booking.